Client Experience Manager

Job Summary

A company is looking for a Client Experience Navigator.

Key Responsibilities

• Serve as the main point of contact for clients, managing the total client lifecycle and ensuring a quality experience
• Conduct regular meetings with clients to discuss needs, review progress, and address concerns, while collaborating with internal teams to meet client expectations
• Gather client insights and feedback to improve products or services, while managing urgent tasks and ensuring compliance with data protection processes

Required Qualifications

• 2+ years of experience in customer service, customer success, or account management
• Proficiency in Microsoft Office Suite and experience with CRM platforms like Salesforce or ZoHo
• High school diploma or equivalent; A.S., B.A., or B.S. degrees are a plus
• Previous experience in the medical industry or with the Veteran community is a plus
• Highly organized with the ability to manage multiple client accounts and projects simultaneously