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Customer Success Manager

7/10/2025

Remote

Job Summary

A company is looking for a Customer Success Manager, Enterprise Fed/SLED.

Key Responsibilities
  • Serve as the voice of the customer and provide feedback to maximize customer value and retention
  • Schedule and deliver Business Reviews to demonstrate ROI and drive renewals and expansions
  • Engage with senior decision makers to understand their strategies and shape Success Planning
Required Qualifications
  • 3+ years of experience in a Customer Success Manager role, with 5+ years in enterprise SaaS support
  • Strong experience in building executive-level relationships with F500 companies
  • Proven ability to introduce new product features and drive platform adoption
  • Technical troubleshooting skills and familiarity with Internet and networking technologies
  • Bachelor's degree in Computer Engineering, Computer Science, or related field, or equivalent experience

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