Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise Fed/SLED.

Key Responsibilities

• Serve as the voice of the customer and provide feedback to maximize customer value and retention
• Schedule and deliver Business Reviews to demonstrate ROI and drive renewals and expansions
• Engage with senior decision makers to understand their strategies and shape Success Planning

Required Qualifications

• 3+ years of experience in a Customer Success Manager role, with 5+ years in enterprise SaaS support
• Strong experience in building executive-level relationships with F500 companies
• Proven ability to introduce new product features and drive platform adoption
• Technical troubleshooting skills and familiarity with Internet and networking technologies
• Bachelor's degree in Computer Engineering, Computer Science, or related field, or equivalent experience