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Senior Customer Success Manager

7/10/2025

No location specified

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities
  • Serve as the voice of the customer, providing feedback to maximize value and retention
  • Engage with customers to deliver Business Reviews and increase adoption of platform features
  • Collaborate with internal teams to address customer needs and ensure successful outcomes
Required Qualifications
  • 5+ years of experience in a Customer Success Management role, with 6+ years in enterprise SaaS support
  • Experience building executive-level relationships within Fortune 500 companies
  • Strong analytical and organizational skills to assess customer ROI
  • Technical troubleshooting experience and familiarity with internet and networking technologies
  • Bachelor's degree in Computer Engineering, Computer Science, Electronics, or related field, or equivalent experience

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