Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

• Serve as the voice of the customer, providing feedback to maximize value and retention
• Engage with customers to deliver Business Reviews and increase adoption of platform features
• Collaborate with internal teams to address customer needs and ensure successful outcomes

Required Qualifications

• 5+ years of experience in a Customer Success Management role, with 6+ years in enterprise SaaS support
• Experience building executive-level relationships within Fortune 500 companies
• Strong analytical and organizational skills to assess customer ROI
• Technical troubleshooting experience and familiarity with internet and networking technologies
• Bachelor's degree in Computer Engineering, Computer Science, Electronics, or related field, or equivalent experience