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Senior Customer Service Representative

7/10/2025

No location specified

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities
  • Provide direct support to Customer Service Representatives (CSRs) in handling consumer inquiries across various communication channels
  • Evaluate weekly interactions and provide feedback to CSRs to enhance service quality and consumer satisfaction
  • Assist in the onboarding and training of new team members while fostering a positive team environment
Required Qualifications
  • Experience in a customer service role, preferably in a supervisory capacity
  • Ability to adapt in a fast-paced environment and manage multiple priorities
  • Intermediate proficiency with PC software
  • Flexibility to work evenings and weekends as needed
  • Strong understanding of customer service processes and best practices

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