Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (with DevOps Experience).

Key Responsibilities

• Provide Tier 3 technical support for customers and internal teams
• Troubleshoot and resolve complex technical issues related to software and systems
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides

Required Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field
• 4/5+ years of background in Tier 3 technical support or a related field
• Experience with troubleshooting complex software and system issues
• Proficiency in Cloud environments (Azure, GCP, AWS) and Docker, Kubernetes
• Familiarity with programming languages such as Java, Python