Member Services Specialist

Job Summary

A company is looking for a Member Services Specialist to assist members with their inquiries and enhance their membership experience.

Key Responsibilities

• Provide excellent customer support via chat, phone, text, and email
• Address member questions and concerns, including shipping inquiries and account updates
• Educate members on the benefits of the membership and identify cross-sell opportunities

Required Qualifications

• Passion for health and wellness
• Proficiency in Google Apps and CRM tools
• Call center experience is helpful, but not required
• Ability to self-manage productivity and performance
• Genuine care for members and commitment to positive customer support