Support Agent II

Job Summary

A company is looking for a Support Agent II to enhance customer experience and provide advanced solutions.

Key Responsibilities

• Lead customer support interactions with professionalism and expertise
• Resolve routine and complex customer issues through various communication methods
• Conduct in-depth research and maintain a comprehensive understanding of systems and products

Required Qualifications

• High school diploma/GED with 1+ years of customer support experience or equivalent education and experience
• Education background related to educators and district resources
• Proven reliability and customer service orientation
• Commitment to mastering systems, products, and integrations
• Experience in a SaaS environment is a plus