Service Manager

Job Summary

A company is looking for a Service Manager to join their Global Managed Services team.

Key Responsibilities

• Oversee IT service delivery for Microsoft Business Applications, ensuring alignment with client needs
• Manage service level agreements (SLAs) and key performance indicators (KPIs) to ensure efficiency
• Act as the primary client liaison, fostering strong relationships and ensuring satisfaction

Required Qualifications, Training, and Education

• Proven experience in Service Management within a Managed Services environment
• Understanding or experience with the ITIL framework
• Strong organizational skills to manage multiple priorities and client accounts
• Dedication to client satisfaction and delivering value
• Self-motivated with the ability to work autonomously and collaboratively