Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative to serve as the first connection between the organization and patients.

Key Responsibilities

• Provide high-level customer service and establish professional connections with patients through various communication channels
• Identify and resolve patient requests, including scheduling, registration, billing inquiries, and medical requests
• Document essential information in the electronic medical record (EMR) and coordinate with clinical care teams for seamless patient solutions

Required Qualifications

• One year of customer service experience
• Demonstrated problem-solving ability and analytical skills
• Self-motivated and capable of working effectively in a call center environment
• Ability to interact professionally with strong interpersonal skills
• Experience with Electronic Medical Records (EMRs) is preferred