Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer (ChangeMan, Comparex, StarTool).

Key Responsibilities

• Provide subject matter expertise and technical support to customers
• Reproduce and debug complex issues affecting business-critical accounts
• Test and deliver software fixes while collaborating with development teams

Required Qualifications, Training, and Education

• 2 years of subject matter expertise in Rocket products - ChangeMan, Comparex, StarTool
• Experience with z/OS and Windows operating systems
• Knowledge of relational databases such as IBM DB2, Oracle, SQL Server, MySQL
• Programming experience in REXX, COBOL, or PLI
• Familiarity with IDEs like Eclipse