Technical Success Engineer

Job Summary

A company is looking for a Technical Success Engineer.

Key Responsibilities

• Manage and resolve customer support cases independently, ensuring timely resolution
• Analyze and troubleshoot customer support requests using SQL/SOQL and product tools
• Collaborate with Engineering and Product teams to identify and resolve recurring technical issues

Requirements

• Proficiency in SQL/SOQL for data analysis and troubleshooting
• Experience with CRM platforms, preferably Salesforce
• Understanding of APIs and data integration concepts
• 2+ years of experience in technical support or a similar customer-facing technical role
• Familiarity with case management systems such as Jira or Zendesk