Support Specialist

Job Summary

A company is looking for a Support Specialist (Remote).

Key Responsibilities

• Respond to customer inquiries and issues through the Zendesk ticketing system
• Troubleshoot platform issues and provide guidance to users
• Collaborate with Customer Success, Product, and Engineering teams to enhance user experience

Required Qualifications

• 1-2 years of experience in a customer support or technical support role, preferably in a SaaS or B2B environment
• Proficiency with Zendesk or similar support ticketing platforms
• Ability to manage multiple requests with urgency and organization
• Empathy, patience, and a customer-first mindset
• Legally authorized to work in the US