Senior Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager Senior Manager.

Key Responsibilities

• Develop relationships with key business and IT stakeholders to understand customer goals and priorities
• Provide proactive recommendations to help customers achieve their business outcomes using Salesforce
• Orchestrate all deliverables and cultivate stakeholder relationships to drive customer success

Required Qualifications

• Master's degree in Computer Science, Engineering, or a related quantitative discipline with 2 years of relevant experience, or a Bachelor's degree with 5 years of experience
• Experience in strategic planning, budgeting, and resource management for large-scale projects
• Ability to prepare program roadmaps and manage high-level design deliveries
• Experience in release management, defect management, and change request management
• Strong understanding of impact analysis and providing solutions and design mockups