Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their team in the healthcare industry.

Key Responsibilities

• Triaging inbound calls from healthcare providers and assisting with inquiries regarding member benefits, eligibility, and claim status
• Maintaining accurate documentation of customer interactions
• Collaborating with co-workers to support a team-oriented environment

Required Qualifications

• 2 years of customer service experience in the healthcare field
• Strong background in call center, insurance, or medical environments
• High School Diploma required; some college-level coursework preferred
• Experience with EPIC software is a plus