Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for borrowers during the loss mitigation process
• Make and receive calls to assist delinquent mortgage loan borrowers with loss mitigation options
• Document consumer interactions and provide explanations regarding loss mitigation decisions and foreclosure processes

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Proficiency with word processing and spreadsheet software
• Ability to communicate effectively and professionally over the phone
• Excellent customer service skills