Job Summary
A company is looking for a Customer Service Associate III.
Key Responsibilities
- Handle moderate to complex inquiries regarding various policies and billing
- Input and track information in appropriate databases
- Address customer documentation requests and provide clear explanations
Required Qualifications
- Experience in a call center environment
- Ability to manage inbound and outbound customer communications
- Knowledge of insurance policies and billing processes
- Strong customer service orientation
- Familiarity with marketing campaigns and related inquiries
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