Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate III.

Key Responsibilities

• Handle moderate to complex inquiries regarding various policies and billing
• Input and track information in appropriate databases
• Address customer documentation requests and provide clear explanations

Required Qualifications

• Experience in a call center environment
• Ability to manage inbound and outbound customer communications
• Knowledge of insurance policies and billing processes
• Strong customer service orientation
• Familiarity with marketing campaigns and related inquiries