Certified Medical Assistant Supervisor

Job Summary

A company is looking for a Healthguide Supervisor to lead a team of remote medical assistants in patient outreach and engagement.

Key Responsibilities

• Supervise and mentor a team of remote medical assistants conducting patient outreach
• Monitor team performance and ensure high-quality interactions and adherence to protocols
• Oversee patient outreach strategies, addressing social determinants of health and ensuring timely follow-up

Required Qualifications

• Certified/Registered Medical Assistant (CMA/RMA) or equivalent clinical background
• 3+ years of experience as a Medical Assistant, including patient outreach or care coordination
• 1+ years of experience in a supervisory or leadership role, preferably in a remote setting
• Strong understanding of social determinants of health and barriers to healthcare access
• Proficiency in electronic health records (EHRs) and telehealth platforms