Dispensary Support Specialist

Job Summary

A company is looking for a Dispensary Support Representative to provide technical support and solutions to customers in the cannabis industry.

Key Responsibilities

• Become an expert in the ECommerce platform, supporting all legal cannabis markets
• Assist dispensary and consumer customers across email, phone, and live chat
• Troubleshoot hardware and software, managing multiple issues simultaneously

Required Qualifications

• 1+ years in a customer support role with a knack for problem-solving
• Proficiency in web-based software, CRMs, and Google Suite
• Flexibility to work evenings, weekends, and holidays as needed
• Experience in the legal cannabis market or customer support team is a plus
• Familiarity with Zendesk, Salesforce, Slack, and Zoom is a plus