Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Investigate and analyze consumer and commercial billing issues and complaints
• Negotiate and authorize billing settlements, adjusting customer accounts as needed
• Document and report on issues, presenting resolution options to customers

Required Qualifications

• Experience in customer service or a related field
• Knowledge of billing processes and dispute resolution
• Ability to work independently in a remote setting
• Familiarity with relevant software and tools
• High school diploma or equivalent; further education preferred