Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to serve as a trusted advisor to healthcare clients.

Key Responsibilities:

• Develop and nurture relationships with key stakeholders at healthcare organizations
• Lead onboarding of new customers and drive product adoption and usage
• Work with clients on strategic planning and identify opportunities for account growth

Required Qualifications:

• 5+ years of experience in customer success or account management, preferably in SaaS
• Proven project management skills and ability to collaborate with multiple stakeholders
• Strong analytical skills and tech-savvy with the ability to drive customer outcomes
• Experience in growing annual account spend over time
• Knowledge of healthcare, EMR, EHR Consulting, or Product Management is a plus