Job Summary
A company is looking for an Associate Manager of Customer Support.
Key Responsibilities
- Manage daily workflow and capacity of Customer Support Specialists while fostering a culture of accountability
- Act as an escalation point for complex issues and ensure the team meets service-level agreements (SLAs)
- Conduct regular one-on-ones for professional development and provide actionable feedback for continuous improvement
Required Qualifications
- 3+ years in customer support or customer success, preferably in a healthcare or tech environment
- 1+ years of experience supervising or mentoring others, with direct people management preferred
- Strong understanding of support metrics and service quality best practices
- Comfortable managing in a fast-paced, high-volume environment with evolving priorities
- Passionate about coaching and developing team members
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