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Customer Support Associate Manager

7/9/2025

Remote

Job Summary

A company is looking for an Associate Manager of Customer Support.

Key Responsibilities
  • Manage daily workflow and capacity of Customer Support Specialists while fostering a culture of accountability
  • Act as an escalation point for complex issues and ensure the team meets service-level agreements (SLAs)
  • Conduct regular one-on-ones for professional development and provide actionable feedback for continuous improvement
Required Qualifications
  • 3+ years in customer support or customer success, preferably in a healthcare or tech environment
  • 1+ years of experience supervising or mentoring others, with direct people management preferred
  • Strong understanding of support metrics and service quality best practices
  • Comfortable managing in a fast-paced, high-volume environment with evolving priorities
  • Passionate about coaching and developing team members

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