Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Answer incoming customer calls and respond to inquiries
• Accurately enter and verify orders received via phone, email, and fax
• Resolve customer issues through research and follow-up via phone and email

Required Qualifications

• 3 years of call center or customer service experience
• High School Diploma or GED
• Minimum 2 years of experience with computer systems and order entry
• Experience in the coffee industry is a plus