Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative, Inside.

Key Responsibilities

• Provide guidance, training, and support to college-level faculty and administrators on digital products
• Manage sales pipeline and customer engagements using Salesforce and Gainsight
• Conduct meetings to deliver consultative guidance tailored to customer needs and facilitate issue resolution

Required Qualifications

• Bachelor's Degree
• 1-2 years of experience in customer success or software implementation
• Experience using Salesforce and Gainsight is preferred
• Openness to travel (5-10%) for customer relationship development
• Instructional design, teaching, or coaching experience is a plus