Customer Care Analyst

Job Summary

A company is looking for a Customer Care Analyst to provide exceptional service in a remote environment.

Key Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center, addressing complex or emotionally sensitive situations
• Support customers with empathy and professionalism, de-escalating concerns and creating positive outcomes
• Manage multiple systems while accurately resolving inquiries and meeting productivity and quality goals

Required Qualifications

• Experience in a customer service or contact center environment is preferred
• Familiarity with insurance or healthcare industry terminology and processes is beneficial
• Ability to work remotely with a high-speed internet connection
• Willingness to engage actively in team huddles and adapt to changing needs
• Strong accountability and reliability in meeting schedule expectations