Customer Value Director

Job Summary

A company is looking for a Customer Value Director.

Key Responsibilities

• Act as the primary post-go-live contact for customers, serving as a trusted advisor to drive customer success and satisfaction
• Develop and execute customer value plans, including workshops and business/value reviews to ensure measurable outcomes
• Support customer growth and retention goals, including renewals and solution expansion through proactive engagement

Required Qualifications

• Deep expertise in P2P or S2C domains with a strong background in customer relationship management
• Proven ability to influence and engage executive stakeholders and manage client expectations
• Strong project management skills, capable of coordinating cross-functional teams
• Entrepreneurial mindset with a background in SaaS/software solutions
• Minimum of a bachelor's degree (master's preferred)