Job Summary
A company is looking for an Inbound Customer Care Representative.
Key Responsibilities
- Handle inbound calls from customers, resolving inquiries related to hazard insurance, mortgage banking, and property loss
- Listen to customer concerns with empathy and provide effective resolutions
- Participate in special projects and adjust priorities as needed
Required Qualifications
- Minimum high school diploma or GED
- At least 2 years of experience in a customer-facing role
- Ability to adapt to change and work well in a fast-paced environment
- Experience with multi-tasking using technology
- Availability and flexibility to work varying schedules throughout the year
Comments