Family Health Advocate

Job Summary

A company is looking for a Family Health Advocate - Remote.

Key Responsibilities

• Assist members with inquiries related to eligibility, benefits, claims, and provider searches
• Coordinate issue resolution with providers, payers, or third parties for claims adjustments and grievances
• Provide proactive care guidance and education on healthcare-related inquiries

Required Qualifications

• High school/GED diploma
• 2-year associate's degree in healthcare/health sciences or equivalent experience
• Experience in roles such as Health Guide, Medical Assistant, or Pharmacy Technician
• Experience in customer service within a healthcare setting
• Proven ability to resolve high-level customer service issues