Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as a trusted advisor to drive product adoption and ensure customers achieve business value
• Conduct reviews to assess customer satisfaction and manage engagement levels
• Collaborate with cross-functional teams to improve operational processes and document all communications accurately

Required Qualifications

• At least 2 years of work experience in Customer Success Management
• A bachelor's degree or equivalent combination of education and experience
• Professional experience with Microsoft Office Suite and Salesforce
• Proven ability to collaborate and build relationships with customers at the Executive level
• Strong organizational and planning skills