Product Support Agent

Job Summary

A company is looking for a Product Support Agent to manage customer inquiries and provide support in a remote setting.

Key Responsibilities

• Manage communication around customer support inquiries via email, chat, and phone
• Maintain accurate records and tickets for support requests
• Assist customers with navigation and compliance workflows, escalating issues as necessary

Required Qualifications

• At least one year of experience in a regulated industry or significant cannabis industry experience; two to four years for Tier II position
• Minimum typing speed of 45 WPM
• Stable internet connection and designated workspace for remote work
• Familiarity with Windows, iOS, and Mac operating systems
• Availability for nights, weekends, and holidays