Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager.

Key Responsibilities

• Track and resolve milk accounting support cases, ensuring timely customer engagement
• Analyze case trends to identify issues and share insights for product and process improvements
• Lead software implementations, managing project timelines and facilitating user onboarding

Required Qualifications

• Bachelor's degree in business, training, or education
• A minimum of 5 years of experience in supply chain management services preferred
• Experience in project management and process improvement
• Ability to collaborate cross-functionally and guide teams effectively
• Strong organizational skills and attention to detail