Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer - Premium Support (Enterprise Developer).

Key Responsibilities

• Provide technical direction and leadership in support and enhancement of products
• Troubleshoot and resolve complex customer issues while acting as a subject matter expert
• Collaborate with internal teams to advocate for customers and identify opportunities for improvement

Required Qualifications

• 5 to 7 years of experience in relevant technologies and customer environments
• Technical skills in at least two Micro Focus COBOL-based products or similar technologies
• Experience with IBM mainframe systems such as CICS, IMS, or JCL
• Proficiency in COBOL or PLI programming
• Experience with Windows or UNIX operating systems