Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer telephone calls promptly and professionally while documenting patient interactions
• Provide patient-focused service by obtaining and entering accurate demographic information and answering inquiries
• Manage high call volumes and assist with appointment scheduling and reminders as needed

Required Qualifications

• 1+ years of healthcare, sales, or customer service experience, preferably in a contact center
• Experience in a medical or healthcare environment is preferred
• Proficient in Microsoft Office Suite and navigating web-based applications
• Ability to handle confidential information and work in a fast-paced call center environment
• Proficient with technology, software applications, and phone systems