Specialty Agent

Job Summary

A company is looking for a Specialty Agent.

Key Responsibilities

• Handle and process assigned volume within Specialty processes according to established service level agreements (SLA)
• Service Specialty Calls, including Cease/Desist, Deceased, and Voluntary Surrender, following call handling requirements
• Complete end-to-end functions within specialty tasks accurately and in compliance with regulations and company policies

Required Qualifications

• High school diploma or equivalent
• One year of servicing center experience
• One year of financial service industry experience preferred
• Knowledge of Cease/Desist, Deceased, and Specialty State processes preferred
• General knowledge of collections policies and the Fair Debt Collection Practices Act (FDCPA)