Senior Customer Success Associate

Job Summary

A company is looking for a Senior Customer Success Associate to enhance customer engagement and optimize pricing strategies.

Key Responsibilities

• Build and maintain strong relationships with key customer stakeholders and guide them in maximizing platform capabilities
• Manage customer engagement through project management, ensuring timely delivery and addressing any obstacles
• Lead customers in designing and analyzing digital experiments to improve pricing and promotional strategies

Required Qualifications

• 1-3 years of experience in an analyst or associate role, preferably in customer-facing positions
• Bachelor's degree, ideally in business or a quantitative field
• Experience in managing multiple workstreams independently
• Interest in fast-moving consumer goods, retail, and shopper behavior
• Familiarity with pricing and promotional strategies in CPG or retail industries is a plus