Support Specialist

Job Summary

A company is looking for a part-time Support Specialist to manage support tickets during US East Coast hours, focusing on backend social media tasks, access management, and internal tools support.

Key Responsibilities

• Manage and route incoming support tickets efficiently
• Provide backend support on social media accounts, including profile changes and permissions
• Collaborate with cross-functional teams to resolve issues and streamline support workflows

Required Qualifications

• 2-3 years of experience in a technical or customer support role
• Prior experience managing support tickets and navigating helpdesk tools
• Working knowledge of MS Office, especially Excel and Outlook
• Familiarity with social media platforms from an operations or support perspective
• Ability to work independently with minimal supervision