Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to assist parents and families with their products and services.

Key Responsibilities

• Achieve daily, weekly, and monthly goals while complying with schedules and productivity metrics
• Contact existing customers efficiently and accurately, ensuring the quality and integrity of client information
• Resolve customer challenges and handle escalated issues while building strong customer relationships

Required Qualifications, Training, and Education

• Previous experience in customer service, sales, or biotech preferred
• Proficiency in CRM tools and database management
• 2+ years of service or relevant experience preferred
• Bachelor's Degree preferred
• Proven ability to meet and exceed KPIs and outreach protocols