Scaled Customer Success Manager

Job Summary

A company is looking for a Scaled Customer Success Manager.

Key Responsibilities

• Build relationships with customers to understand their goals and challenges
• Monitor customer health and proactively address risks to reduce churn
• Act as the voice of the customer, providing feedback and insights to internal teams

Required Qualifications

• 3+ years in Customer Success, Account Management, or a similar client-facing role in a SaaS or tech company
• Experience using tools like Salesforce or Gainsight
• Familiarity with customer success methodologies
• Data-driven mindset with the ability to analyze customer insights
• Confidence leading customer meetings and success planning sessions