IT Support Specialist

Job Summary

A company is looking for an IT Support Generalist to provide technical support and ensure a seamless technology experience for its remote workforce.

Key Responsibilities

• Provide Tier 1 & 2 technical support for IT-related issues, including hardware, software, and network problems
• Manage user accounts, assist with workstation setup, and maintain IT support records
• Ensure adherence to IT security policies and contribute to documentation and training for users

Required Qualifications

• 3+ years of experience in an IT Helpdesk or technical support role
• Strong proficiency in troubleshooting hardware, software, and network issues
• Expertise with macOS operating systems and Google Workspace administration
• Familiarity with IT ticketing systems and remote support tools
• IT certifications and a Bachelor's degree in a related field are a plus