Chat Agent Senior Associate

Job Description: United Technologies is currently seeking a Remote Web Chat Representative to join our team in Chicago, Illinois. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or sales. As a Remote Web Chat Representative, you will be responsible for providing excellent customer service and support through online chat platforms. Responsibilities:- Respond to customer inquiries and resolve issues through web chat in a timely manner- Provide product information, pricing, and availability to customers- Assist customers with placing orders and processing returns or exchanges- Maintain accurate records of customer interactions and transactions- Collaborate with other team members and departments to ensure customer satisfaction- Meet or exceed performance goals and metrics set by the companyRequirements:- Confident and independent personality traits- Excellent communication skills- Ability to adapt to different situations and handle multiple tasks simultaneously- Experience working in a remote or virtual environment- Proficiency in using online chat software and other customer service tools- High school diploma or equivalent required, college degree preferredBenefits:- Free accommodation for remote employees- Relocation allowance for eligible candidates- Vision insurance coverage for all employeesWorking Environment:At United Technologies, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement. You will have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional service to our customers.Deadline to apply: August 13, 2024Equal Opportunity Statement:United Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Web Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.