CUSTOMER SERVICE SUPERVISOR (Senior Admin Officer) – Range 15 / NON

Open to the general public and any current Municipal employee.
This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT: Finance / Property Appraisal
HOURS OF WORK: Monday through Friday; 8:00 a.m. to 5:00 p.m.
LOCATION: 632 W 6th AvenueProvides Supervision and training for the Customer Service section of the division. Under the direction of the Deputy Director provided oversight of all exception programs including: Residential, Senior Citizens, Disabled Veterans as well as NOT for Profit exemptions. Interprets municipal codes and state statue in making exemption determinations. Responsible for the supervision of all section programs including: ownership transfers, exemption administration, audits, parcel maintenance and payables. Customer Service staff also provides administrative support to the Board of Equalization (BOE) and the role provides oversite of the BOE activities to ensure compliance to statutory and Municipal code as well as providing a transparent public process. Customer service is the point of contact for all property assessment and exemption issues. Ensures that records retention schedule and filling is consistent with Municipal Code. Provides Assessor with professional support on Division matters as needed. Performs other related duties as assigned.Bachelor’s degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and three (3) years of experience in a supervisory and/or training position.

OR

Associate’s degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and five (5) years of experience in a supervisory and/or training position.

OR

High School Diploma, GED, or equivalent and seven (7) years of experience in a supervisory and/or training position.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.

Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process:
Once applicants click the “Apply” link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant’s profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resource Department at (907) 343-4447 during regular business hours of Monday through Friday; 8:00 a.m. to 5:00 p.m., Alaska Time.

The MOA is an EO and AA employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571