Job Summary
A company is looking for a Digital Onboarding Manager to lead a team of onboarding specialists and enhance client experiences.
Key Responsibilities
- Lead, coach, and develop a remote team of onboarding specialists
- Streamline workflows and processes for efficient client transitions from Sales to Onboarding
- Drive continuous improvement using client feedback and performance data
Required Qualifications
- 3-5 years of experience in leading onboarding, implementation, or customer success teams
- Strong operational mindset with experience in workflow optimization
- Background working with SMB clients or in entrepreneurial environments
- Ability to lead remote teams and set clear performance expectations
- Familiarity with onboarding tools and comfort testing new tools for efficiency
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