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Digital Onboarding Manager

7/9/2025

Remote

Job Summary

A company is looking for a Digital Onboarding Manager to lead a team of onboarding specialists and enhance client experiences.

Key Responsibilities
  • Lead, coach, and develop a remote team of onboarding specialists
  • Streamline workflows and processes for efficient client transitions from Sales to Onboarding
  • Drive continuous improvement using client feedback and performance data
Required Qualifications
  • 3-5 years of experience in leading onboarding, implementation, or customer success teams
  • Strong operational mindset with experience in workflow optimization
  • Background working with SMB clients or in entrepreneurial environments
  • Ability to lead remote teams and set clear performance expectations
  • Familiarity with onboarding tools and comfort testing new tools for efficiency

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