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Senior Associate Customer Experience

7/10/2025

No location specified

Job Summary

A company is looking for a Senior Associate, Customer Experience.

Key Responsibilities
  • Collaborate with cross-functional teams to enhance credits and refunds policies and customer experience
  • Analyze data independently to identify opportunities for optimizing credits and refunds processes
  • Manage projects from inception to completion, including data analysis, budgeting, and policy implementation
Required Qualifications
  • 2-4 years of experience in a competitive environment such as management consulting, strategy, operations, or product
  • Proficiency in SQL and Excel for data analysis and modeling
  • Experience with emerging technologies and tools, with a preference for AI
  • Ability to work across diverse responsibilities and teams
  • Strong organizational skills and a sense of urgency in achieving results

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