Job Summary
A company is looking for a Senior Associate, Customer Experience.
Key Responsibilities
- Collaborate with cross-functional teams to enhance credits and refunds policies and customer experience
- Analyze data independently to identify opportunities for optimizing credits and refunds processes
- Manage projects from inception to completion, including data analysis, budgeting, and policy implementation
Required Qualifications
- 2-4 years of experience in a competitive environment such as management consulting, strategy, operations, or product
- Proficiency in SQL and Excel for data analysis and modeling
- Experience with emerging technologies and tools, with a preference for AI
- Ability to work across diverse responsibilities and teams
- Strong organizational skills and a sense of urgency in achieving results
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