Claims Resolution Specialist

Job Summary

A company is looking for a Claims Resolution Specialist to assist customers throughout the claims process.

Key Responsibilities

• Build and maintain customer connections by understanding their needs and serving them with empathy
• Handle high-volume inquiry calls to assist customers in resolving their claims
• Provide information on claim status and document all actions taken during the claim process

Required Qualifications

• Must be available to work flexible hours, including weekends and holidays
• Experience in a fast-paced customer service environment
• Ability to effectively use online resources for claims-related concerns
• Strong documentation skills for accurate record-keeping
• Early career professional status is preferred