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Senior Director of Customer Experience

7/16/2025

Remote

Job Summary

A company is looking for a Senior Director of Customer Experience and Global Events.

Key Responsibilities
  • Lead the vision and execution of innovative experiences for the event portfolio
  • Identify key moments in the customer lifecycle to enhance emotional connection and brand loyalty
  • Oversee the strategy and execution of executive events across global markets
Required Qualifications
  • 12+ years of experience in customer experience and event marketing, with at least 5 years in senior leadership roles
  • Proven track record of developing customer experiences that yield measurable business outcomes
  • Deep understanding of customer journey mapping and lifecycle marketing
  • Executive presence with the ability to engage C-level stakeholders
  • Bachelor's degree required; advanced degree in business, design, or communications is a plus

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