Product Specialist

Job Summary

A company is looking for a Product Specialist to provide customer support and technical assistance.

Key Responsibilities

• Respond to customer inquiries using knowledge of M365 and the product
• Provide support via email for product navigation, usage, and troubleshooting
• Track inquiries to resolution and communicate opportunities for customer experience improvements

Required Qualifications

• Mid-level experience in customer support or a related field
• Genuine interest in Excel, PowerPoint, Word, and productivity tools
• Experience in a financial services or technology company is a plus
• Technical savviness and customer-centric approach
• Ability to work in a lean startup environment