Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide technical support for service requests in a timely and professional manner to end-users.

Key Responsibilities

• Review and manage issues submitted to the ticket tracking system and provide IT support for technical issues
• Maintain communication with users regarding incident progress and ensure service levels on all service tickets
• Install, configure, and maintain hardware and software, including onboarding new users and preparing training documents

Required Qualifications

• Bachelor's degree related to Information Technology
• Minimum 1-2 years of helpdesk experience required
• Understanding of Client OS support, Microsoft Server OS, Active Directory, and Microsoft 365
• Experience with installations and upgrades is required
• Related certifications preferred