Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their customer service team.

Key Responsibilities

• Act as the front-line representative of the customer service team, communicating clearly with customers about their issues
• Track and respond to inbound support issues through various channels and prioritize tickets based on severity
• Develop product knowledge to assist customers and provide feedback for continuous improvement

Required Qualifications

• 1+ years of experience in a customer-facing technical/software support role, preferably in a SaaS or enterprise software environment
• Working knowledge of database concepts and ability to generate troubleshooting SQL queries
• Experience in managing high-pressure situations effectively
• Ability to work independently in a team-oriented environment
• Quick learner with a proactive attitude towards challenges