Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to assist clients with technical issues related to their systems and products.

Key Responsibilities

• Provide customer support for technical issues via chat, email, and phone
• Build rapport with customers and partners to enhance product usage and efficiency
• Maintain thorough case documentation and adhere to communication and quality standards

Required Qualifications

• Higher Education preferably in Hotel Management, IT, or Business
• Native or fluent in English; additional languages are a plus
• Professional experience in a technical customer support role or similar
• Unrestricted right to work permissions in the United States
• Willingness to work in shifts to support global customers 24/7