Job Summary
A company is looking for a Customer Support Analyst to assist clients with technical issues related to their systems and products.
Key Responsibilities
- Provide customer support for technical issues via chat, email, and phone
- Build rapport with customers and partners to enhance product usage and efficiency
- Maintain thorough case documentation and adhere to communication and quality standards
Required Qualifications
- Higher Education preferably in Hotel Management, IT, or Business
- Native or fluent in English; additional languages are a plus
- Professional experience in a technical customer support role or similar
- Unrestricted right to work permissions in the United States
- Willingness to work in shifts to support global customers 24/7
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