Service Desk Technician

Job Summary

A company is looking for a Service Desk Tech Level 2 to assist in maintaining technology operations through customer service and support.

Key Responsibilities:

• Provide outstanding customer service to internal employees and process support request tickets
• Utilize documentation for IT procedures and troubleshoot issues while collaborating with IT leadership
• Assist in managing digital assets and user accounts, and provide innovative solutions to uncommon problems

Required Qualifications:

• Relevant associate degree or 2+ years of experience in a related field
• Ability to pass a Level 2 Background Screening
• Effective time-management skills and ability to multi-task
• Passion for customer service and problem-solving