Job Summary
A company is looking for a Service Desk Tech Level 2 to assist in maintaining technology operations through customer service and support.
Key Responsibilities:
- Provide outstanding customer service to internal employees and process support request tickets
- Utilize documentation for IT procedures and troubleshoot issues while collaborating with IT leadership
- Assist in managing digital assets and user accounts, and provide innovative solutions to uncommon problems
Required Qualifications:
- Relevant associate degree or 2+ years of experience in a related field
- Ability to pass a Level 2 Background Screening
- Effective time-management skills and ability to multi-task
- Passion for customer service and problem-solving
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