Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (Service Center Associates Only).

Key Responsibilities

• Provide service and support to customers through multiple contact portals, accessing various systems for appropriate products
• Act as a subject matter expert and point of contact for complex inquiries related to consumer loans
• Deliver exceptional customer service while resolving needs and maintaining knowledge of current business objectives and product offerings

Required Qualifications

• Associate degree or equivalent work experience
• 2 years of experience in Loan Customer Service
• Knowledge of basic banking products and relevant policies and regulations
• Experience interacting with customers via multiple contact portals
• Ability to manage multiple computer systems to access client information